Rubrocks Reviews and Complaints

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Rubrocks Reviews

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  • hot stones haven't arrived

    This is now really getting to me. How come you have such good reviews through amazon and not your own website. Who would do this to their company?????? I would like some response to This matter is going to go further if not attended to in the next 24hrs. I have a running business too you are costing me money not having my hot stones and not delivering them. Is it i live in Aussie so ????? Well have many of contacts in Texas who would be able to come to you if their is a problem with my order. PLease respond to this issue More...
  • Rip Off

    I purchased some hot stones through the runrocks web site back in Sept 2012. After many emails only one response which was i will look into it. Well after reading reviews this seems to be a common thing. This web site should not be up & running if there has been so many ripped off. I will be contacting google,consumer affairs,solicitor,paypal and many more. They have played with the wrong person. This shouldn't be allowed. BEWARE OF RUBROCKS...... More...
    grahamzach's Picture   grahamzach    1 Comments   Comments
  • Scam

    I placed an order for about $70 for a set of hot stones in October 2011. Once they took my money, that was the last I have heard of them... They never sent the stones, never sent a refund or answered my emails. I think they run an organized scam business, as online many people posted about similar experience. I tried to report them to the Better Business (BBB), Paypal, etc., but they never sent a reply to them either. Thanks. More...
  • order not recieved

    I placed an order thru Rubrocks website on May 3, 2012 and I have not received my order yet. I order items from the company a week prior using Amazon and received that order promptly. So I thought it would be okay to order directly from Rubrocks website inspite of some of the negative reviews, but as some of the complaints stated, it been weeks and I have not received my order. More...
  • Horrible service

    I ordered a hot stone set from them and was charged on Sept. 24th. I first left a message and an email and no one responded. I left another email saying that I wanted my money back if nobody responded and within hours I got a response saying that they were having "severe issues" on their end and that he would look into the issue and get back with me. I ended up calling after 5 days of no communication (on a Monday)and insisted that my money be refunded if I didn't receive a phone call that day. An hour later a woman called and said that she was going to up my shipping to... More...
    (Spa Services)
    JennieOW's Picture   JennieOW    1 Comments   Comments
  • Horrible

    I found this company on the Internet doing a Google Search. I placed an order for a Stone heater. The page indicated that it wasn't out of stock. After I placed the order I received a confirmation. It said shipping would be 3-5 days. After about 3 days I had not hear anything from the company. I sent an e-mail to check status and to get a tracking number. I received the following polite e-mail. Greetings Chad, Your order is on hold awaiting the arrival of our stone heater shipment. It should be delivered to us within a few days and upon their arrival, I will make sure your... More...
    (Spa Services)
    stuntman75's Picture   stuntman75    7 Comments   Comments

Rubrocks Reviews By Product

Rubrocks Comments

annika700 says: (7 years ago)
I placed an order on 9/16. It was to be mailed priority package (3-5 day delivery). It is now 9/26 and I have not yet received my package. I have emailed this company and have left messages (it appears that no one ever personally answers the phone) without response. Where is my package? I either want my stones or a full refund. This is unacceptable!

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