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Rubrocks Complaint - Horrible
Rubrocks Complaint

Rubrocks Complaint



I found this company on the Internet doing a Google Search. I placed an order for a Stone heater. The page indicated that it wasn't out of stock. After I placed the order I received a confirmation. It said shipping would be 3-5 days. After about 3 days I had not hear anything from the company. I sent an e-mail to check status and to get a tracking number. I received the following polite e-mail.
Greetings Chad,

Your order is on hold awaiting the arrival of our stone heater shipment. It should be delivered to us within a few days and upon their arrival, I will make sure your order is completed and on its way to you. Our customers who reside in TN normally receive their order within one to two days from the day we send it out. I apolgize for the inconvience however the order delay is due to a sudden increase in orders plus numerous new stone with kit inquiries. RubRocks hancrafted basalt and marble were feautured in an article this past month in Massage Magazine. We are surprised at the large response but are thankful as well.

As I said, I will expedite your order as soon as possible.

Thank you for your understanding.


Karen Whisenand
RubRocks Operation Manager

In the e-mail it stated a couple days. I had not hear anything for another 5 days from this company. I replied to Karen asking for another status update. After 3 more days I still hadn't gotten a reply. I called their 800 number to find it was just an answering machine. I had to do an in depth google search to find another number to call. I was able to speak to some one to get my order canceled. I spoke with Mechelle who told me that Mexico was out of the product. She canceled my order and told me that they were going to give the accounting dept my cancellation and that my credit card will be refunded. The main problem I have is that they don't specify on their website if they have the product in or not. It may be on back-order and they won't give you any courtesy contact to let you know if it is going to be delayed nor do they post on their website if it is out of stock. They just charge your credit card and leave you in the dark. Until they learn to keep customers in contact or let people know they are ordering back ordered merchandise, I caution ordering from this company.

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channah says: (7 years ago)
I have placed on Order with this company over a month now. I ordered the stones, heater and DVD, when I placed the order it states that the shippment would be in 3 days. Well I am still waiting.
After a week and a half of calling and emailing getting no one I finally got a girl by the name of Michelle who said that I did not put in a shipping address. That was wared because I had printed the order and all the info for the shipping was on it. she informed me that she was going to get on it right away and send my order.
again after a month I am still waiting.
I order the things to start my business, I did not want to advertise that I offered the service and I did not have the things to do it.
So now I am losing customers because the things I ordered are still not here.

I really think they need to get out of this line of business.They cannot delivery what they promise and that is very very bad.
Do not do business with this company. very bad, poor customer service.

yukselo says: (7 years ago)
I have ordered $754.14 worth of items, never receieved the items, nor they sent me my refund. Aug 2009....still waiting for my refund. They are constantly playing me off...A woman named Karen and Heather are the main people behind the scam.

Osman Murat Yuksel

DianeCarol says: (8 years ago)
Hi did you ever get reimbursed? I have been waiting 3 months

DianeCarol says: (8 years ago)
Hi Chad, did they ever reimburse your credit card, I have been waiting 3 months to be reimbursed for a cancelled order

potion9 says: (8 years ago)
HORRIBLE!!! DO NOT DO BUSINESS WITH THESE PEOPLE. I order from them last year, did not have stock but charged me and still have refunded me.

potion9 says: (8 years ago)
HORRIBLE!!!! I order my rocks last year, they charged me, did not sent it, and still have not refunded me. DO NOT DO BUSINESS WITH THESE PEOPLE THEY ARE CROOKS!

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